Shipping Information

Shipping and Delivery Policy:

1. Delivery Area:

 - We proudly offer delivery services to most areas of Sydney and its metropolitan regions, ensuring the convenience of our valued customers across the city.

2. Delivery Days and Exclusions:

 - We operate seven days a week, except on Sundays. Please note that we do not provide delivery services on Sundays. Orders placed for Sunday delivery will automatically be rescheduled for Monday delivery without prior notification to the sender.

3. Same-Day Delivery (Mon-Sat):

NEW UPDATE: ⏰ Our order cut-off time is 5 PM from Monday to Friday, and 2 PM on Saturdays.  

- For orders placed between Monday and Saturday, we offer same-day delivery for your convenience. To ensure this service, please place your order before 5:00 p.m. Monday to Friday, and before 2:00 p.m. on Saturday (local time). If your order is placed after these times, we kindly ask that you contact us directly to check if same-day delivery is still possible. In most cases, we are able to accommodate your request. If same-day delivery cannot be arranged, your order will be delivered promptly the following morning.

4. Order Timing and Preparation:

 - To ensure timely delivery, we recommend placing your order at least 24 hours in advance for locations within a 25-kilometer radius of Annandale. This allows us ample time to prepare your arrangement and ensure it reaches its destination as desired.

5. Shipping Methods:

 - Local Delivery: To ensure the safe and secure delivery of your flowers, we utilize our dedicated in-house courier service. Rest assured, we will take all necessary measures to ensure that your flowers are received in perfect condition. In the event that the recipient is not available at home, we will promptly notify them via message, including picture(s), informing them of the delivery and ensuring the flowers are kept in a safe place.

 - National and International Delivery: For nationwide and international shipping, we partner with trusted florist networks, including Interflora Florist. Delivery times may vary depending on the destination, but rest assured that we will make every effort to ensure your flowers arrive promptly and beautifully.

6. Delivery Confirmation:

 - Local Delivery: Upon successful delivery of your flowers, our in-house courier will meticulously record the delivery in our records. If requested, we can provide a delivery record book to the sender. Additionally, we will send a text message to the recipient, including pictures, to notify them that the flowers have been safely left in case they were not home to receive them.

 - National Delivery: Delivery confirmation is available upon request. It is advisable to inform us at the time of placing your order if you would like to receive confirmation of delivery.

7. Special Instructions:

 - If you have any specific delivery instructions, such as difficulties accessing the front gate or preferred delivery times, please provide these details in the "Special Instructions" field during the checkout process. We will do our utmost to accommodate your requests and ensure a smooth delivery experience.

At Darling Buds of Annandale Florist, we are dedicated to providing exceptional customer service, ensuring timely deliveries of beautiful blooms, and prioritizing your satisfaction. Please note that our shipping policies are subject to change, so we recommend reviewing them before placing an order. If you have any further questions, require assistance with your shipping order, or simply need guidance, our knowledgeable team is here to assist you. You can reach us through 02 9552 1258 or email sales@darlingbuds.co.au . We value your trust and eagerly anticipate serving you with exquisite floral arrangements and seamless, on-time deliveries.